Saturday, February 13, 2016

What is Home & Family Finance Resource Center®?
The Home & Family Finance Resource Center simplifies your members' information search by doing the research for them, making complicated topics easy to understand and act on. The H&FFRC website covers key financial topics, including automobile, credit, retirement, housing, small business, saving and investing, insurance and more. Content is developed specifically for credit union members and is available online through articles, calculators, video clips, radio segments, interactive surveys, and other tools.

Why does H&FFRC appear on my credit union’s website?
Credit Union National Association (CUNA) grants a subscribing credit union a nontransferable right to make the contents of Home & Family Finance® Resource Center (H&FFRC) available to its members exclusively via its website. Alteration of content is permissible provided the accuracy and integrity of the remaining H&FFRC material isn't jeopardized. CUNA accepts no liability for, and credit union shall be solely liable for, accuracy of material added or altered by credit union as well as related compliance requirements.

CUNA & Affiliates offers hot links to other websites from H&FFRC as a service to subscribers. CUNA & Affiliates does not endorse, approve, or control these external Internet websites (or any specific commercial product or service their pages mention), or guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information their pages contain.

Are the contents of H&FFRC copyrighted?
Members may download H&FFRC contents only for personal noncommercial use. All other rights reserved.

What is CUNA's Home & Family Finance Resource Center Website Privacy Policy?
CUNA & Affiliates is committed to protecting the privacy of our members and other visitors to this website. We have therefore adopted the following privacy policy.

1. Site traffic Records: CUNA & Affiliates collects information on domain names and dates and times of website visits. This information allows us to track website use, measure site traffic, and improve site navigation and information so visitors will find it more helpful and informative. The information is used solely for these analytical purposes and is discarded after use.
Visitor site traffic information is NEVER sold, given, or disclosed to third parties.

2. Cookies: CUNA does not use "cookies" at this website to collect information about returning visitors. A "cookie" is a record of each visitor's point of origin on the Internet.

3. Information Sharing and Disclosure: CUNA will only send personally identifiable information about you to other companies or people when:

  • We have your consent to share the information;
  • We need to share your information to provide the product or service you have requested (these companies do not have the right to use the personally identifiable information we provide to them beyond what is necessary to assist us);
  • We respond to subpoenas, court orders, or other legal process.

4. Online Registration: Secure Server Software encrypts information when you submit it.
With the exception of the usage described above, this information is NEVER sold, given, or disclosed to third parties.

5. Disclaimer: Any vendor or merchant or other website you visit by a link from this site is solely the responsibility of the vendor, merchant, or other party providing the site. Any transactions which you enter into with a vendor, merchant, or other party listed in this site or linked from this site are solely between you and that vendor, merchant, or other party; no other website provider or organization has any responsibility for them. If you use a credit card for a purchase from a vendor, merchant, or other party and later have problems with what you purchased, you may have charge-back rights. For more information, contact the financial institution which issued the card you used.
The information contained on any site to which you link from this site is solely the responsibility of the provider of that website.

6. Email: CUNA may use feedback information from visitors to respond to inquiries, comments, or suggestions.

Email information is NEVER sold, given, or disclosed to third parties.

The Privacy Policy for Home & Family Finance Resource Center may be different from your credit union's policy; visitors should review the credit union privacy policy as well.

How can I contact Home & Family Finance Resource Center staff?
Phone: 800-356-9655
Fax: 608-231-4370

Mailing address for editorial inquiries:
Home & Family Finance Resource Center
Credit Union National Association Inc.
P.O. Box 431
Madison, WI 53701-0431

Mailing address for subscription-related correspondence:
Home & Family Finance Resource Center
P.O. Box 461
Annapolis Junction, MD 20701-0461

Phone: 800-348-3646

CUNA Editorial and Business Staff
Kristina Grebener, vice president, consumer education & engagement
Patty Sigler, director, consumer education & engagement
Michelle Dosher, consumer engagement program manager
Jeremiah Tucker, consumer engagement program lead

Tonna Winkers, manager, member relationship management
Debbie Michels, coordinator, circulation and product fulfillment
Connie Acker, customer service coordinator
Justin Schroeder, sales and marketing development specialist
CUNA Design and Production Staff
Kevin Knope, director, systems & support
Bob Alderson, manager, development & support
Chris Hill, senior programmer
Fiona Abbott, programmer
Linda Napiwocki, manager, design and production
Diane Long, graphic designer


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